|Customer Engagement and Commerce Special Interest Group|
What is CEC?
SAP Hybris gets your business where it needs to be with Customer Engagement and Commerce (CEC) solutions.
We focus on rapid transformation and agility across all channels, getting you close to your customers and delivering a consistently great experience at every touch point. We make products that cut cost, time and complexity, freeing you up to focus on innovation and strategy.
What is the purpose of the CEC Special Interest Group?
The Customer Engagement and Commerce (CEC) SIG provides opportunities to network, share knowledge and receive independent views. We aim to provide a positive, open, and collaborative forum for the discussion and exchange of knowledge / ideas relating to SAP CEC solutions and the broader subject of Customer Engagement.
SIG meetings are the focal point of the group and are typically held two or three times per year. These sessions offer you the opportunity to meet an array of people at differing stages of CEC maturity and are likely to include End User CEC practitioners, IT delivery people, SAP product experts and Systems Integrators with specialist knowledge of using and deploying CEC. We think this provides Members with a great opportunity to improve their knowledge and understanding of SAP by learning from the experiences of others.
Typically agenda items include:
Member companies also have the option to jointly raise development requests to influence certain SAP functionality. During the meetings, new requests and progress towards the completion of existing requests may be shared with the group if appropriate.
We also intend to trial the use of webinars over the coming months as a way of communicating information and subject matter but with minimal time and travel impact to members.