Customer Engagement and Commerce Special Interest Group

What is CEC?

SAP Hybris gets your business where it needs to be with Customer Engagement and Commerce (CEC) solutions.
Our products cover five main areas – commerce, marketing, revenue, sales and service – and offer you the insights and flexibility you need to lead.

We focus on rapid transformation and agility across all channels, getting you close to your customers and delivering a consistently great experience at every touch point. We make products that cut cost, time and complexity, freeing you up to focus on innovation and strategy.

What is the purpose of the CEC Special Interest Group?

The Customer Engagement and Commerce (CEC) SIG provides opportunities to network, share knowledge and receive independent views.  We aim to provide a positive, open, and collaborative forum for the discussion and exchange of knowledge / ideas relating to SAP CEC solutions and the broader subject of Customer Engagement.

SIG meetings are the focal point of the group and are typically held two or three times per year.  These sessions offer you the opportunity to meet an array of people at differing stages of CEC maturity and are likely to include End User CEC practitioners, IT delivery people, SAP product experts and Systems Integrators with specialist knowledge of using and deploying CEC. We think this provides Members with a great opportunity to improve their knowledge and understanding of SAP by learning from the experiences of others.

Typically agenda items include:

  • Presentations:  We want customers to share their experiences as well as other specialist topic presentations from SAP or other partners are included on an ad-hoc basis.
  • Roadmap, Go To Market and Product Development Updates from SAP: Information about solution design, new functionality implementation information and version applicability. This represents a good opportunity to keep up to speed with the latest developments with the product and interact with CEC experts from SAP.
  • Open Forum discussions: The SIG group has evolved into a very useful forum where members can share ideas and solutions, as well as supporting each other with general queries about the use and configuration of the CEC solutions.
  • Q&A Sessions: We have run a number of specialist sessions where an expert panel is put together to deal with group interest in specific areas. e.g. Cloud Solutions versus On Premise etc.

Member companies also have the option to jointly raise development requests to influence certain SAP functionality. During the meetings, new requests and progress towards the completion of existing requests may be shared with the group if appropriate.

What’s New:

We also intend to trial the use of webinars over the coming months as a way of communicating information and subject matter but with minimal time and travel impact to members.