Next-Generation SAP Business Scenario Recommendations for SAP S/4HANA - NEW
Discover business improvements enabled by SAP Innovations:
SAP Business Scenario Recommendations for SAP S/4HANA (Next-Generation). The SAP Business Scenario Recommendations (BSR) report provides you with tailor-made insights to build your case for SAP S/4HANA. Starting on September 2nd 2019, the Next-Generation BSR is generally available.
Business Partner Model Adoption in Transition to SAP S/4HANA
Trusted enterprise master data is the foundation for efficient processes. The Business Partner model offers a powerful design to realize B2B2C scenarios. Discover how SAP ERP customers should adopt master data prior to their conversion journey to SAP S/4HANA.
Value of Support
Update of the Support Backbone - Customer Action Required!
Are you set up for the future with the updated SAP Support Backbone Infrastructure? If not, act now and update your systems to stay connected to SAP as of January 1, 2020. Customers need to switch to the new infrastructure before the end of 2019 to ensure continuous connectivity. This includes updating SAP Solution Manager to SP09 as well as every other SAP system that has a direct connectivity to Support Backbone.
Read more Video is now available!
New Next-Generation Support Overview is available
New Next-Generation Support Overview is available for download from sap.com. The overview provides information on the Next-Generation Support offerings and hyperlinks to more detailed information for each tool and service. You may download the asset via the link below.
Download the brochure
Incident Management Application Simplifies Your Incident Creation Process
SAP Product Support has conducted a series of customer interviews and surveys to continuously improve and simplify the customer support experience. The results are turned into design and will now further improve the entire incident creation process.
Bringing B2C Principles to B2B Services and Support
Although the on-demand economy was born out of business-to-consumer (B2C) offerings, its principles are firmly rooted in the expectations of business-to-business (B2B) customers. This is especially important for support and services, which serve as a customer’s main touchpoint with a vendor not only when issues arise, but in pursuit of continuous success.
Enterprise Support Academy
Check out the upcoming scheduled offerings and new webinar replays. As a special offering, we have sessions available in Chinese (ZH) and Japanese (APJ). Just select your region below.
APJ EMEA LA NA
Highlights from Japan SAP Users' Group Focus 2019 Event
Japan SAP Users' Group (JSUG) Focus 2019, the biennial conference for SAP users in Japan, took place on July 19, 2019 with 700+ participants. The conference provided keynote session featuring SAP Strategy revealed at the SAPPHIRE NOW followed by great customer stories and panel discussions about key topics such as Digital Transformation. This conference provides a unique chance for collaboration among customers, SAP and partners in the region. Check the JSUG official Facebook site to get more impressions.
JSUG official Facebook site
Customer Connection Projects
This Customer Connection project will focus on improvements of functionality and usability in the area of SAP ERP Sales & Distribution (SD). Please note that collection phase starts on September 24th.
SD Sales and Billing 2020 (starting on September 24)